LAKE DISTRICT LOVE SHACK TERMS & CONDITIONS

These T & C’s were modified on June 29 2020. Where information on Covid19-related circumstances has been added, these clauses are marked by an asterisk *. Reservations made prior to June 29 are covered by the T & C’s in place and communicated to guests at the time of booking.

 

OCCUPANCY

The property accommodates one couple or a single person only. Babies of under 12 months of age (i.e. non-toddlers) at the time of the break are welcome (please notify us if a highchair is needed), but no additional overnight guests or older children are allowed due to safety and insurance conditions on the property. Sub letting or assignation of the let to others is prohibited without prior agreement of the property owners.

Arrival time is after 4pm on the day of your arrival and check-out time is 10.30am. If you can, let us know roughly when you’ll arrive so that we can ensure the house is warm and well-lit. We reserve the right to make a surcharge for a departure later than ten minutes from the agreed check-out time, as this adversely affects the quality of provision we are able to offer the next incoming guest.

 

PETS

Up to 2 well-behaved dogs can be accommodated by prior arrangement, for which we make a modest charge at booking. Please don’t leave your pets in the house unattended, nor allow it on furnishings or upstairs in the bedroom. If your pet damages the property or furnishings in any way, please notify us so that we can come to a compensatory arrangement if necessary. The property owners cannot be held responsible for any accident or injury to a pet during their stay.

 

BOOKINGS

Bookings are paid for online by Paypal (You do not need a Paypal account to do so). Please follow the online prompts via our Bookalet system on our Book page, using any discount code you may have when prompted to do so.

If you book less than 6 weeks before the start of your holiday, we ask for the full accommodation charge at the time of booking. Otherwise, the payment is made in two instalments.

Your 50% deposit is due at the time of booking and is non-returnable. Our booking system will automatically remind you when you need to pay the 50% balance of the accommodation charge –  at least 6 weeks before the start of your holiday. If you do not pay the balance when it is due we reserve the right to cancel the booking.

Covid19
Please do not travel to the property if you or anyone in your household or support bubble has Covid19 symptoms, or has tested positive for Covid19 within the previous 14 days. To keep both staff and guests safe, as of June 29 we have adopted revised Risk Assessment, cleaning and changeover protocols following govt. Covid19 advice for accommodation providers. Please ask if you would like to see these. To facilitate these more stringent hygiene protocols, we must allow longer for changeovers, and therefore check in / out times are now 10.00am and 4.30pm. Guests will also now be expected to bag up and seal their soiled linens at departure and are encouraged to observe high standards of personal and environmental hygiene during their stay. For example, the washing of crockery in very hot, soapy water and the regular washing of hands. Cleaning materials are provided at the property.  Whilst most areas of the property will be regularly disinfected, the nature of the Shack means that certain items cannot be disinfected: These include upholstery, DVDs and books, pictures, vinyl records, decorative items and the Garden Room furnishings and the entry gate latch.

CANCELLATIONS

1. If you need to cancel your holiday after paying the deposit, as a courtesy we will try our best to re-let the break. If we are successful we will return as much as possible of your deposit, after deduction of an administrative charge and the financial administration charge levied by PayPal on your payment.

If you cancel after paying the full cost of your break, as a courtesy we will try our best to re-let the break and return a portion of your full payment, after deduction of an administrative charge and the financial administration charge levied by PayPal on your payment. (NB If your cancelled break is more than a few months away, we often attract another booking. However, it usually proves impossible for us to re-let breaks at short notice).

In unavoidable cancellation circumstances where the full cost of the holiday has been paid, guests may negotiate with the property owners to re-assign their break to a friend or family member. This arrangement is subject to the discretion of the property owners and must be agreed in writing a minimum of 5 working days ahead of the holiday.

We reserve the right to refuse any booking or cancel any bookings subject to refunding any sums you have paid without further liability on our behalf.

We cannot accept responsibility or pay any compensation where the provision of the holiday is prevented or affected by reason of circumstances which amount to “force majeure”. These include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic, pandemic and all similar situations beyond our control.

We strongly advise guests to take out holiday cancellation insurance in advance of their break.

 

COVID19-RELATED DISRUPTION / CANCELLATIONS*
2.a If guests are unable to take up their holiday because Covid19-related governmental travel restrictions prevent them from visiting without breaking the law, we will offer to postpone the holiday within a 12 month period from the original booking. We will invoice guests for any shortfall between the costs of the original and revised bookings, and will return to guests any overpayment if a less expensive holiday is re-booked.
b. If guests choose not to postpone their booking, they may cancel their break under the terms above (1.)
c. If guests cannot travel because they are unwell with symptoms of Covid19, have tested positive for Covid19 or are self-isolating, they may cancel their break under the terms above (1.)
d. If guests become ill with Covid19 symptons, or receive a positive test result whilst at the property, they must report this to the property owners urgently. Unless against medical advice to do so, guests will be expected to depart for home to self-quarantine at the earliest possible opportunity. Guests will be responsible for any costs relating to additional transport or accommodation they may need in these circumstances.

COMPLAINTS

We try exceptionally hard to ensure your stay with us is memorable for all the right reasons, and our many returning guests testify to the excellence of our service.  However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. We will make every endeavour to rectify any identified problems as soon as is reasonably possible.

 

DAMAGES

We do not charge a breakages deposit, but accidents do happen! Guests should notify us of any damages or breakages prior to their departure so that we can resolve them ASAP. Charges may be made to guests for significant replacements or repairs required as a result of accidental damages.

 

MISCELLANEOUS

Whilst every care is taken to provide a true and accurate description of the property on or website, in marketing and in email communications, over time alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

The Love Shack is a timber-built property, far from any fire station. Guests may not smoke nor burn candles in the house and make sure all outdoor fires are extinguished before retiring at night. The wood burning stove door must be kept shut at all times.

Guest are advised to take care on all garden terrace surfaces, especially after nightfall or in inclement weather.

As mobile phone coverage can be erratic in the area, we have provided a land line at the Love Shack. Local calls are free but we ask for a discretionary cash payment at the time of departure from you to cover any lengthy national, international or to-mobile calls you make during your stay.

We are committed to taking environmental responsibility seriously and ask that our guests use resources responsibly, not wasting electricity, logs or water.